Rusticer
Frequently Asked Question
When will my order be delivered?
All orders are prepared within 2 business days and shipped via FedEx or UPS. Delivery takes 2–4 business days depending on the destination.
Do you offer international shipping?
🇺🇸 USA, 🇬🇧 UK, and all 🇪🇺 European countries are eligible for shipping.
Can I customize my order?
Yes, many of our products can be customized. Contact us with your request.
What should I do if I have an issue with my order?
You can contact us directly via the support button or through our contact page. We’re here to help.
What is your return & exchange policy?
Yes, we accept returns. You have 14 days after delivery to request a return or exchange.
Will I receive a tracking number?
Yes. Once your order is shipped, you will receive a shipping confirmation email with tracking details.
Can I add a gift message or request gift wrapping?
Yes, you can add a gift message and select gift wrapping at checkout.
How can I get in touch with you?
Click the “Need Help?” button at the bottom-right of the screen to contact us instantly.
🚚 Shipping & Delivery Times
🇺🇸 USA: Delivered in 2–4 business days via FedEx Express
🇬🇧 United Kingdom: Delivered in 2–4 business days via FedEx or UPS Express
🇪🇺 Europe: Delivered in 2–4 business days via FedEx Express
🇦🇺 Australia: Delivered in 2–7 business days via FedEx or UPS Express
All orders are shipped securely with tracking. We use fast international express couriers to ensure your package arrives on time.